Quality & Process Management

YOUR EXPECTATIONS

Enhancing the quality of customer service
Qualify it or certify my company (ISO 9001, EFQM...)
To know « How good your organisation really is » and determining guidelines to progress

OUR SOLUTIONS

Assistance in having certification or accreditation (ISO ...)

  • Quality management approach (process and customer approach...)
  • Best practices in assessment, audit and continuous improvement

Share the concepts of quality improvement at all levels

  • Establishment of Quality and Productivity tools (PDCA...)

YOUR BENEFITS

Feedback on your organisation, areas for improvement
Unique way to motivate employees at all levels
Customer loyalty leading to repeat business relationships

Quality & Process Management